Which products is this service available for?
This specialised service is only available on a limited selction of camera bodies and lenses.

My camera or lens seems fine. Does it need maintenance?
If you haven’t had your image sensor cleaned in a year or two (or ever), you’re probably due for a cleaning. A clean image sensor is a sharp image sensor.

My images have small dark spots. Will maintenance fix this issue?
Most likely, yes. Dark spots are often caused by dust or dirt on the image sensor. A professional sensor cleaning often resolves these issues by removing the dust and dirt.

My camera or lens needs repair service. Can I get maintenance at the same time?
Yes! Please schedule your repair service as Nikon camera repairs include all items from the Basic maintenance service list; and lens repairs include all items from the Standard maintenance service list.

How do I ship my camera or lens to Nikon for maintenance?
When you schedule your service, we will provide a link to a printable shipping label. Securely package your gear in a sturdy box with ample packaging material. Do not include a memory card or battery. We recommend putting your gear inside a plastic bag to protect against moisture.

How long will I be without my camera or lens?
In most cases, your gear will be shipped back to you within five business days after Nikon receives it. Nikon factory service facilities strive to complete all regular maintenance service requests within five business days of receiving the camera or lens. Service times may vary due to increased demand, shipping delays, or other unforeseeable circumstances.

How is maintenance service different than repair service?
Maintenance service may include cleaning, inspection and calibration of properly working cameras and lenses. Repair service, on the other hand, addresses operation issues, physical damage and other issues with Nikon gear. (Note: all Nikon camera repairs include Basic maintenance service; and lens repairs include Standard maintenance service.)

• Maintenance Package Services consist of cleaning and checking the external parts of the covered product, as well as the following internal parts of the product: image sensor, mirror (if applicable) and focus screen. If while performing Maintenance Package Services, Nikon becomes aware that additional services, such as repair, will be necessary and the product may have to be disassembled or parts replaced in the product, we will consider this to be request for repair and treat it as such. In this case you will not be charged for the Maintenance Package Services, even for such services already performed. However, an estimate for the cost of the repairs to the product will be sent to you, and if you do not approve the repair cost estimate, your product will be returned to you.

• Cleaning internal dust from the product that requires disassembly of the product is not covered under Maintenance Package Services and will only be performed for a separate charge for each product. Only services specifically listed will be performed under the particular Maintenance Package Services.

• Only necessary minor adjustments are included in the Maintenance Package Services. Adjustments requiring parts or significant labor will only be performed for a separate charge for each product. If while performing Maintenance Package Services, Nikon becomes aware that adjustments requiring parts or significant labor will be necessary, we will consider this to be request for repair and treat it as such. In this case you will not be charged for the Maintenance Package Services, even for such services already performed. However, an estimate for the cost of the repairs (adjustment) to the product will be sent to you, and if you do not approve the repair (adjustment) cost estimate, your product will be returned to you.

• Maintenance Package Services include installing updates to the firmware in your product. After these firmware updates, the product may no longer be compatible with your other devices, even if they were compatible prior to having Maintenance Services performed.

• Maintenance Package Services are only available for products where specifically indicated. Please do not request Maintenance Package Services for any other products.

• If you have any questions, please contact Customer Service.